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RedOne Music est un fournisseur canadien autorisé de la marque Walden Guitars .
Heures d'ouverture: Lundi - Vendredi: 9:00 to 18:00 | Fin de semaine: 10:00 to 17:00
Description
Limited Warranty Exclusions. Excepted from this Limited Warranty are the following:
Wear and tear items such as nuts, saddles, frets, strings, pick-guards, finish tuning machines, batteries, and any case or bag, or any other damage or deterioration due to normal wear and tear.
Certain adjustments that may be required due to normal use and resulting wear and tear, but not limited to setups, adjustments, neck reset, or any routine maintenance.
Asserted defects or damage to an instrument such as cracks, splitting or warping of wood or damage to the instrument’s finish caused by accident or exposure to changes in, or extreme instances of temperature or humidity, exposure to sunlight, moisture, body salts or acids, guitar straps, guitar stands, or hangers which cause harm to the instrument.
Asserted defects or damage caused by acts of nature, accidents, misuse, neglect, abuse, modification, or improper maintenance of the instrument or its parts (Walden reserves the exclusive right to make such determination of misuse, modification, or neglect based on inspection by Walden or an authorized Walden service center).
Asserted defects or damage to an instrument which has had work performed on it by or has been otherwise repaired or modified by a technician or repair person other than a Walden certified technician at an authorized Walden service center.
Asserted defects involving subjective personal likes or judgments, including subjective opinions regarding tone and characteristics of wood.
Any instrument whose serial number is altered, tampered with in any fashion or missing.
Any instrument not purchased from an authorized Walden dealer in the United States of America and guitars owned by non-U.S. residents.
Limitation on Obligations. The obligations of Walden hereunder are limited to repair or replacement of parts or the instrument found to be defective under this limited warranty. In no event shall Walden be liable of any indirect, incidental or consequential damages, including but not limited to time, wages or lost profits, of any nature or kind or for damages to or loss of property. In addition, Walden reserves the right to modify, refine, or improve its instruments and parts, including making refinements and wood species substitutions, without incurring any responsibility to modify, exchange, replace or repair any parts or products to meet prior specifications. This Limited Warranty does not cover circumstances beyond Walden’s control. This Limited Warranty does not apply when failure is due to shipping damage, accident, unauthorized service, modification, alteration, abuse, misuse, or use with incompatible accessories or attachments. This Limited Warranty is the sole warranty of Walden and is given in lieu of all other warranties, express or implied warranties of merchantability and fitness for a purpose. Specific rights might vary by state, so the above limitations or exclusions may not apply to you.
No Other Warranties. The Limited Warranty set forth herein constitutes the entire warranty and representation of Walden with regard to the Walden products identified in the preceding paragraph. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of any Walden musical instrument or related product. No representation or warranty made by any Walden salesperson, dealer, agent, representative or employee shall be binding upon Walden other than as set forth herein.
AFFIRM
Les options de paiement sont offertes par Affirm Canada Holdings Ltd. Le taux peut varier et est soumis à une vérification d’admissibilité basée sur la solvabilité du client ainsi qu’aux limites réglementaires provinciales applicables. Les options de paiement dépendent du montant de l’achat, peuvent varier selon le commerçant et peuvent ne pas être offertes dans toutes les provinces ou tous les territoires. Les modalités réelles des options de paiement seront affichées au moment du passage à la caisse. Un paiement initial (ou un paiement exigible immédiatement) peut être requis. Affirm accepte les cartes de débit et les débits préautorisés comme modes de remboursement, et certaines options de paiement peuvent également permettre le remboursement par carte de crédit. Veuillez consulter les modalités et conditions de votre carte de crédit lorsque vous l’utilisez comme mode de remboursement. Des exemples d’options de paiement peuvent inclure le fractionnement d’un achat en plusieurs paiements planifiés sur une période donnée. Pour plus d’informations, veuillez consulter https://www.affirm.com/fr-ca/how-it-works
SEZZLE
Les options de paiement sont offertes par Sezzle. Les options de paiement sont sujettes à approbation et peuvent dépendre de facteurs tels que le montant de l’achat, la participation du commerçant et l’admissibilité du client, et peuvent ne pas être offertes dans toutes les provinces ou tous les territoires. Les modalités de paiement et les frais applicables, le cas échéant, sont déterminés au moment du passage à la caisse. Les modalités réelles de paiement, y compris l’échéancier des paiements et tout paiement initial requis, seront affichées au moment du passage à la caisse. Sezzle permet aux clients admissibles de fractionner leurs achats en plusieurs paiements planifiés sur une courte période lorsqu’ils magasinent en ligne ou en magasin auprès de commerçants participants. Les clients peuvent suivre leurs achats, paiements à venir et l’activité de leur compte via la plateforme ou l’application mobile Sezzle. Pour plus d’informations, veuillez consulterhttps://sezzle.com/fr-ca/how-it-works
FLEXITI
Les options de paiement sont offertes par Flexiti Financial Inc. Les taux et les modalités de paiement sont sujets à approbation et peuvent dépendre de facteurs tels que le montant de l’achat, la participation du commerçant et l’admissibilité du client, et peuvent ne pas être offerts dans toutes les provinces ou tous les territoires. Les modalités réelles des options de paiement, y compris les taux applicables, l’échéancier des paiements et tout paiement initial requis, seront affichées au moment du passage à la caisse. Flexiti permet aux clients admissibles de magasiner en ligne ou en magasin chez des détaillants participants et de payer leurs achats au fil du temps à l’aide de plans de paiement flexibles. Selon le détaillant et le montant de l’achat, les clients peuvent choisir parmi des options telles que des plans de paiements mensuels égaux, des plans de paiement différé ou des achats standards par carte de crédit à l’aide de la carte Flexiti. Pour plus d’informations, veuillez consulter https://flexiti.com/how-it-works
PAYPLAN PAR RBC
Les options de paiement sont offertes par RBC Ampli Inc., une filiale en propriété exclusive de la Banque Royale du Canada. Les taux et les modalités de prêt sont soumis aux critères d’admissibilité et aux limites réglementaires applicables. Les options de paiement peuvent dépendre de facteurs tels que le montant de l’achat et la participation du commerçant, et peuvent ne pas être offertes dans tous les cas. Les modalités réelles des options de paiement, y compris les taux applicables, l’échéancier de remboursement et tout paiement initial requis, seront affichées au moment du passage à la caisse. «PayPlan» par RBC permet aux clients admissibles de fractionner des achats admissibles en paiements mensuels égaux plutôt que de payer le montant total à l’avance. En sélectionnant «PayPlan» par RBC au moment du passage à la caisse, le client accepte de conclure un prêt à tempérament avec RBC Ampli Inc. Pour plus d’informations, veuillez consulter https://www.rbcroyalbank.com/fr/financ/faq.html
FREE SHIPPING DETAILS
*Please note that only Canada Post delivers to PO boxes.
- Free Shipping offer is valid on selected products only.
- Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
- Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
and the order is $200.00 and over (before taxes). - Free Shipping is valid only within Canada.
- Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
- Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
- Courier shipments require an adult signature for proof of delivery.
- RED ONE Music reserves the right to modify shipping fee.
- Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled.
EXPORT POLICY
- All delivery charges and taxes will be added when applicable to the prices shown on our Website.
- Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
- Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
- International shipping: We are not responsible for any duty/import/taxes/customs/etc charges.
- We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order.
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.
ADDITIONAL SHIPPING FEES
Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:
- Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
- Shipment resulting in inside delivery.
- Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
- Address error or absence of consignee requiring a second or more attempt to complete a delivery.
RETURNS
- All returned opened items are subject to a min 15% to maximum 25% restocking fee.
- All returned items can take up to 10-14 days to be processed.
- If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
- RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
- All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
- Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
- Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
- All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
- If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
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If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:- outside of the shipping box along with a photo of the shipping label- inside packaging of the shipping box- the damaged unit itself
- Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
- e-transfer is not accepted in 15 calendar days
- a change of email address is requested once the e-transfer has already been sent
- a typo or error has been made in the email address that is associated to your customer profile
- Products accompanied by software
- Harmonicas
- Earplugs and in-ear monitors
- Reeds
- Cartridges and styluses
- RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.
In store pick-ups
- To be eligible for a store pick-up, please review the criteria below:
- If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
- If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
- If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
- Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up.
In-Store Pickup
All orders that are picked-up in store must sign the release form acknowledging the reception of yourorder. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
Payment & Security
Vos informations de paiement sont gérées de manière sécurisée. Nous ne stockons ni ne pouvons récupérer votre numéro de carte bancaire.