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RedOne Music est un fournisseur canadien autorisé de la marque Strandberg .
Heures d'ouverture: Lundi - Vendredi: 9:00 to 18:00 | Fin de semaine: 10:00 to 17:00
Description
COVERAGE
Warranty claims can only be made by the original owner within 2 years from the date of purchase. Keep in mind that warranty refers to manufacturing defects and should not be confused with terms of purchase, which are dependent on from where the product was bought. Only products bought directly from us or through one of our authorized dealers are covered by warranty. When in doubt concerning a reseller, please visit the dealer section of our website or get in contact with us prior to placing your order to avoid unpleasant surprises. Within valid warranty we will do everything we can to help you including booking and paying for shipping in case the guitar needs to be transported to us. Please note that we will only pay for shipping to and from the original destination of delivery. Please also note that we will not be held responsible for any fees or taxes billed to you, but not charged by us. We encourage you to get in touch with domestic customs in advance to avoid unpleasant surprises. Our policy applies to manufacturing or craftsmanship defects under normal and intended use. We do not accept responsibility for problems such as the ones listed below:
Problems that can be considered normal wear and tear
Problems with consumable parts like strings, batteries, pots and switches
Problems with additional parts not expressly approved by us or original parts exchanged for components of lesser quality
Damage from unintended use or modifications
Damage from insufficient maintenance or neglect
Damage from environmental conditions such as extreme humidities or temperatures
We strongly advise you to get in touch with us right away when the problem occurs. Do not turn the instrument over to a third party and then try to retrieve the cost for repairs from us. We will not accept any such claims.
WARRANTY CLAIMS
Warranty claims are subject to two different procedures depending on where the purchase was made:
If made in our web shop, please get in touch with us via email at support@strandbergguitars.com. We will issue a Warranty service request number that needs to be referenced when communicating about the issue, as well as organize the shipping and pay for the repairs if the issue appears to be a warranty issue.
If the purchase was made through one of our authorized dealers, please get in touch with them and they will reach out to us if we’re needed in order to solve the problem you’re having: https://strandbergguitars.com/dealers/ Our authorized dealers all have staff that are trained to take care of routine matters, and will handle them swiftly without our involvement.
Please include information about guitar model, serial number, place of purchase, date of purchase and your location when getting in touch with us or one of our authorized dealers. If the problem, once the product is in our hands, turns out to not be a warranty issue, we will work out a solution with you.
Whenever the repair work requires strings to be changed (almost always) and you prefer something other than our factory strings, a set of these will have to be shipped to us together with the instrument. Don’t forget to let us know if you use a specific tuning, and we will do our best to return the guitar set up correctly. If we don’t receive any specific information and replacement strings, the guitar will be returned set up to factory specifications.
SHIPPING DAMAGE CLAIMS
All deliveries have to be inspected for damage immediately upon arrival and all visible damage reported to the courier on sight. Pictures may also be useful in many cases. We will always do our best to help you, but inspection and report on sight is a common requirement among couriers to even begin handling a shipping damage claim and therefore required by us as well. All of this applies to damage visible without the opening of shipping boxes. If the damage is not visible from the outside, report on sight is not a requirement.
This warranty is in lieu of all other express warranties, obligations or liabilities. ANY IMPLIED WARRANTIES, OBLIGATIONS OR LIABILITIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, SHALL BE LIMITED IN DURATION TO THE DURATION DESCRIBED ABOVE OF THIS WRITTEN LIMITED WARRANTY. ANY ACTION FOR BREACH OF ANY WARRANTY OF MERCHANTABILITY MUST BE BROUGHT WITHIN A PERIOD OF 24 MONTHS FROM THE DATE OF PURCHASE FOR THE TWO YEAR WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. No agent, representative, dealer or employee of the Strandberg Guitars AB has the authority to increase or alter the obligations of this warranty. This warranty shall not apply to any product which is found to have been modified, repaired or altered in any way without express written consent from Strandberg Guitars AB. Warranty coverage is available to original purchasers only and is not transferable. In no case shall Strandberg Guitars AB be liable for any consequential damages for breach of this or any other warranty, expressed or implied, whatsoever. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
AFFIRM
Les options de paiement sont offertes par Affirm Canada Holdings Ltd. Le taux peut varier et est soumis à une vérification d’admissibilité basée sur la solvabilité du client ainsi qu’aux limites réglementaires provinciales applicables. Les options de paiement dépendent du montant de l’achat, peuvent varier selon le commerçant et peuvent ne pas être offertes dans toutes les provinces ou tous les territoires. Les modalités réelles des options de paiement seront affichées au moment du passage à la caisse. Un paiement initial (ou un paiement exigible immédiatement) peut être requis. Affirm accepte les cartes de débit et les débits préautorisés comme modes de remboursement, et certaines options de paiement peuvent également permettre le remboursement par carte de crédit. Veuillez consulter les modalités et conditions de votre carte de crédit lorsque vous l’utilisez comme mode de remboursement. Des exemples d’options de paiement peuvent inclure le fractionnement d’un achat en plusieurs paiements planifiés sur une période donnée. Pour plus d’informations, veuillez consulter https://www.affirm.com/fr-ca/how-it-works
SEZZLE
Les options de paiement sont offertes par Sezzle. Les options de paiement sont sujettes à approbation et peuvent dépendre de facteurs tels que le montant de l’achat, la participation du commerçant et l’admissibilité du client, et peuvent ne pas être offertes dans toutes les provinces ou tous les territoires. Les modalités de paiement et les frais applicables, le cas échéant, sont déterminés au moment du passage à la caisse. Les modalités réelles de paiement, y compris l’échéancier des paiements et tout paiement initial requis, seront affichées au moment du passage à la caisse. Sezzle permet aux clients admissibles de fractionner leurs achats en plusieurs paiements planifiés sur une courte période lorsqu’ils magasinent en ligne ou en magasin auprès de commerçants participants. Les clients peuvent suivre leurs achats, paiements à venir et l’activité de leur compte via la plateforme ou l’application mobile Sezzle. Pour plus d’informations, veuillez consulterhttps://sezzle.com/fr-ca/how-it-works
FLEXITI
Les options de paiement sont offertes par Flexiti Financial Inc. Les taux et les modalités de paiement sont sujets à approbation et peuvent dépendre de facteurs tels que le montant de l’achat, la participation du commerçant et l’admissibilité du client, et peuvent ne pas être offerts dans toutes les provinces ou tous les territoires. Les modalités réelles des options de paiement, y compris les taux applicables, l’échéancier des paiements et tout paiement initial requis, seront affichées au moment du passage à la caisse. Flexiti permet aux clients admissibles de magasiner en ligne ou en magasin chez des détaillants participants et de payer leurs achats au fil du temps à l’aide de plans de paiement flexibles. Selon le détaillant et le montant de l’achat, les clients peuvent choisir parmi des options telles que des plans de paiements mensuels égaux, des plans de paiement différé ou des achats standards par carte de crédit à l’aide de la carte Flexiti. Pour plus d’informations, veuillez consulter https://flexiti.com/how-it-works
PAYPLAN PAR RBC
Les options de paiement sont offertes par RBC Ampli Inc., une filiale en propriété exclusive de la Banque Royale du Canada. Les taux et les modalités de prêt sont soumis aux critères d’admissibilité et aux limites réglementaires applicables. Les options de paiement peuvent dépendre de facteurs tels que le montant de l’achat et la participation du commerçant, et peuvent ne pas être offertes dans tous les cas. Les modalités réelles des options de paiement, y compris les taux applicables, l’échéancier de remboursement et tout paiement initial requis, seront affichées au moment du passage à la caisse. «PayPlan» par RBC permet aux clients admissibles de fractionner des achats admissibles en paiements mensuels égaux plutôt que de payer le montant total à l’avance. En sélectionnant «PayPlan» par RBC au moment du passage à la caisse, le client accepte de conclure un prêt à tempérament avec RBC Ampli Inc. Pour plus d’informations, veuillez consulter https://www.rbcroyalbank.com/fr/financ/faq.html
FREE SHIPPING DETAILS
*Please note that only Canada Post delivers to PO boxes.
- Free Shipping offer is valid on selected products only.
- Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
- Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
and the order is $200.00 and over (before taxes). - Free Shipping is valid only within Canada.
- Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
- Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
- Courier shipments require an adult signature for proof of delivery.
- RED ONE Music reserves the right to modify shipping fee.
- Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled.
EXPORT POLICY
- All delivery charges and taxes will be added when applicable to the prices shown on our Website.
- Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
- Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
- International shipping: We are not responsible for any duty/import/taxes/customs/etc charges.
- We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order.
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.
ADDITIONAL SHIPPING FEES
Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:
- Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
- Shipment resulting in inside delivery.
- Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
- Address error or absence of consignee requiring a second or more attempt to complete a delivery.
RETURNS
- All returned opened items are subject to a min 15% to maximum 25% restocking fee.
- All returned items can take up to 10-14 days to be processed.
- If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
- RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
- All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
- Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
- Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
- All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
- If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
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If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:- outside of the shipping box along with a photo of the shipping label- inside packaging of the shipping box- the damaged unit itself
- Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
- e-transfer is not accepted in 15 calendar days
- a change of email address is requested once the e-transfer has already been sent
- a typo or error has been made in the email address that is associated to your customer profile
- Products accompanied by software
- Harmonicas
- Earplugs and in-ear monitors
- Reeds
- Cartridges and styluses
- RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.
In store pick-ups
- To be eligible for a store pick-up, please review the criteria below:
- If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
- If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
- If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
- Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up.
In-Store Pickup
All orders that are picked-up in store must sign the release form acknowledging the reception of yourorder. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
Payment & Security
Vos informations de paiement sont gérées de manière sécurisée. Nous ne stockons ni ne pouvons récupérer votre numéro de carte bancaire.