{"title":"Magewell","description":"\u003ch2\u003eLimited Warranty\u003c\/h2\u003e\n\u003cp\u003eExcept otherwise set between you and Magewell in advance in a written form, the free limited warranty service starts from the date on your proof of purchase. The proof can be: sales contract, formal sales receipt, invoice or delivery note. The earliest date of these proofs is the starting date of the free limited warranty.\u003c\/p\u003e\n\u003cp\u003eThe period of free limited warranty goes as below:\u003c\/p\u003e\n\u003cdiv class=\"warranty-period\"\u003e\n\u003cdiv class=\"warranty-period-group\"\u003e\n\u003ch3\u003eI\/O\u003c\/h3\u003e\n\u003cdiv class=\"warranty-table-wrap\"\u003e\n\u003ctable class=\"warranty-table\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth class=\"col-series\"\u003eProduct Family\u003c\/th\u003e\n\u003cth class=\"col-period\"\u003eWarranty Period\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003ePro Capture\u003c\/td\u003e\n\u003ctd\u003eTwo (2) years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEco Capture\u003c\/td\u003e\n\u003ctd\u003eTwo (2) years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eUSB Capture\u003c\/td\u003e\n\u003ctd\u003eTwo (2) years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eUSB Capture Plus\/Pro\u003c\/td\u003e\n\u003ctd\u003eThree (3) years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"warranty-period-group\"\u003e\n\u003ch3\u003eStream\u003c\/h3\u003e\n\u003cdiv class=\"warranty-table-wrap\"\u003e\n\u003ctable class=\"warranty-table\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth class=\"col-series\"\u003eProduct Family\u003c\/th\u003e\n\u003cth class=\"col-period\"\u003eWarranty Period\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eUltra Stream\u003c\/td\u003e\n\u003ctd\u003eTwo (2) years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eUltra Encode\u003c\/td\u003e\n\u003ctd\u003eTwo (2) years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"warranty-period-group\"\u003e\n\u003ch3\u003eConvert\u003c\/h3\u003e\n\u003cdiv class=\"warranty-table-wrap\"\u003e\n\u003ctable class=\"warranty-table\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth class=\"col-series\"\u003eProduct Family\u003c\/th\u003e\n\u003cth class=\"col-period\"\u003eWarranty Period\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003ePro Convert\u003c\/td\u003e\n\u003ctd\u003eTwo (2) years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eModator chassis\u003c\/td\u003e\n\u003ctd\u003eTwo (2) years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMatched modules for Modator chasis\u003c\/td\u003e\n\u003ctd\u003eTwo (2) years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"warranty-period-group\"\u003e\n\u003ch3\u003eProduce \u0026amp; Present\u003c\/h3\u003e\n\u003cdiv class=\"warranty-table-wrap\"\u003e\n\u003ctable class=\"warranty-table\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth class=\"col-series\"\u003eProduct Family\u003c\/th\u003e\n\u003cth class=\"col-period\"\u003eWarranty Period\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDirector Family (Mini \/ One \/ Plus)\u003c\/td\u003e\n\u003ctd\u003eTwo (2) years for the whole device except the screen; one (1) year for the screen\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eUSB Fusion\u003c\/td\u003e\n\u003ctd\u003eTwo (2) years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"warranty-period-group\"\u003e\n\u003ch3\u003eAccessories \u0026amp; Others\u003c\/h3\u003e\n\u003cdiv class=\"warranty-table-wrap\"\u003e\n\u003ctable class=\"warranty-table\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth class=\"col-series\"\u003eProduct Family\u003c\/th\u003e\n\u003cth class=\"col-period\"\u003eWarranty Period\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eMini Repeater HDMI 4K\u003c\/td\u003e\n\u003ctd\u003eOne (1) year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIncluded power adapter\u003c\/td\u003e\n\u003ctd\u003eOne (1) year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIncluded breakout cables or adapters\u003c\/td\u003e\n\u003ctd\u003eOne (1) year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIncluded antennas\u003c\/td\u003e\n\u003ctd\u003eOne (1) year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e1RU rackmount shelf \u0026amp; mounting kits\u003c\/td\u003e\n\u003ctd\u003eNot included in the free limited warranty\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOther accessories\u003c\/td\u003e\n\u003ctd\u003eNot included in the free limited warranty\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch2\u003eHow to get the limited warranty\u003c\/h2\u003e\n\u003col\u003e\n\u003cli\u003ePlease contact Magewell support team by email (\u003ca href=\"mailto:support@magewell.net\"\u003esupport@magewell.net\u003c\/a\u003e) first to make sure whether your problem can only be solved by returning to Magewell for repair. Magewell might ask you to take photos of the front and back of the defective products.\u003c\/li\u003e\n\u003cli\u003eMagewell will issue an RMA letter to you if it is confirmed that you need to return the faulty product for further examination or repair. Please fill in the RMA with necessary information required as below:\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cul\u003e\n\u003cli\u003eClient’s name, address, zip code and telephone;\u003c\/li\u003e\n\u003cli\u003eProduct serial number. You can find the information on the label of the product or on the UI of related software; (please note, if the label of serial number is torn off or the serial number is invalid, your product may not be entitled to warranty).\u003c\/li\u003e\n\u003cli\u003ePurchase Proof (for example, scanned copy of invoice or sales contracts or delivery note);\u003c\/li\u003e\n\u003cli\u003eBrief description of the problem.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIf it is regular repair, you will be responsible for the shipping cost, duties and insurance cost (if applicable); if the product is DOA, Magewell will be responsible for the shipping cost.\u003c\/p\u003e\n\u003cp\u003ePay attention to the following before returning the products:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProvide an item list for what are returned, including the accessories, if any;\u003c\/li\u003e\n\u003cli\u003eThe original Magewell package box is preferred;\u003c\/li\u003e\n\u003cli\u003eThe ESD-safe bag originally provided by Magewell is preferred or please use a bag that can provide good buffer during transportation to avoid further damage to the faulty units.\u003c\/li\u003e\n\u003cli\u003eIf more than one product shall be returned, please pack them in individual bags;\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003col start=\"3\"\u003e\n\u003cli\u003eIf some components need to be replaced, Magewell will decide to repair, renovate or replace the components by itself. Magewell may use new or repaired component to repair the product. The repaired product can work normally and the performance can remain the same. Repaired products can work in a good working condition and at least functions are the same as part of the original unit. The original replaced component will become property of Magewell and components which are replaced for the client will become his\/her property.\u003c\/li\u003e\n\u003cli\u003eIf the product is within warranty, Magewell will repair or replace the faulty units at its own options. In the circumstances where the faulty unit is replaced by another one, Magewell may use new, repaired or renovated units. The faulty unit will then become the property of Magewell while the replacement unit will become the property of the purchaser.\u003c\/li\u003e\n\u003cli\u003eIf the warranty expires, Magewell will inform the purchaser whether the products can be repaired and the maintenance costs they need to pay. If purchasers decide to repair, Magewell will repair, renovate, or replace the components after receiving the maintenance costs. If purchasers give up repairing, Magewell will dispose the faulty unit at the purchaser’s option.\u003c\/li\u003e\n\u003cli\u003eThe repaired or replaced product assumes 1) the remaining term of the Warranty of the replaced unit or faulty unit; 2) ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. The extended warranty is only valid for repaired\/replaced components.\u003c\/li\u003e\n\u003cli\u003eThe period of service depends on client’s location (country and area) and the product.\u003c\/li\u003e\n\u003c\/ol\u003e","products":[],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0054\/9466\/9382\/collections\/Magewell.webp?v=1794336465","url":"https:\/\/shop.musicredone.com\/fr\/collections\/magewell.oembed","provider":"RedOne Music Canada","version":"1.0","type":"link"}